Shane Secord
Father, Boater, and Licensed Producer

I am a Seattle native, married to a wonderful woman, Yelena, with two fantastic sons, Max and Spencer. My grandfather, Howard Heath, was an entrepreneur, manufacturing wiz, US patent holder, and real estate investor. I learned a lot working for him right out of high school and through college. My father, Jay, was a printer and business owner too. The most important thing I learned from them was the value of hard work and integrity.

After finishing my business degree in project management I started my career in insurance. My mother was involved in a car accident that left her disabled and really brought home the value of having good coverage. I vowed to do my part to make sure my customers have the best protection possible for those tragic and unexpected events.

Knowing I am able to save my customer money, while providing them with the safety net of being properly insured, is the most rewarding part of my job. Every customer is different, taking an informational and educational sales approach, I take the time to ensure they are getting the coverage that best fits their needs.

I am excited about the broad array of companies I represent, it gives me and my staff many different tools to provide the right coverage, always at a great price.

Devin Engelmann
Motorcycle Rider, Office Manager, and Licensed Producer

I was raised in a small town mom & pop retail store that my parents owned. After graduating from the University of Washington in 2005, I began working with Shane as an insurance agent, and have found that insurance is a great way to help people. Now I get to come to work every day with the sole purpose of helping you save money, while also providing you with the best insurance coverage and service available.

As a year-round motorcycle rider, I specialize in helping find the right coverage for your ride. I also use my history and expertise with small businesses to help our commercial clients find the best insurance coverage and rates for their needs.

Miranda Day
Loving Mother, and Licensed Producer

I was born and raised in a small town in North Central Pennsylvania where I attended high school and college. My daughter, Alex and I moved to Seattle in November 2014, and we currently live in Ballard. I love living in this wonderful city, and I am looking forward to any future adventures that is waiting for me.

When I am not working or taking care of my daughter, I love gardening, traveling, reading, going to the beach, camping, and discovering new music.

I have over 12 years of customer service experience in a variety of industries, including retail, outsource call center and transportation and I am committed to providing the same service I expect to receive. I sincerely enjoy helping others because it’s great to see other people happy, and to let them know that someone actually does care about them (or their problems). As a licensed agent at the Secord Agency, I will listen and happily respond to all your requests and needs.

Phuong Sen

Mixed Media Artist, Licensed Lead CSR/Marketing

After graduating from Cornish College of the Arts with a Bachelor’s in Visual Communication, I decided Seattle would be my second home from Chicago. Most of my family is back home in Illinois but I stay in close contact with them almost every day! My dog, Hanako, and I love to explore Washington, mostly beaches, fun dog parks, and dog-friendly restaurants. During my free time I work on freelance design work for non-profits and small businesses. I also like to draw, paint, and collaborate with local artists.

I have 3 years of experience working with visual communications, focusing on graphic design and marketing. I am passionate about getting involved with the community and creating more meaningful relationships between businesses and customers. I hope to boost Secord’s marketing efforts in getting more involved with volunteering and strengthening connections with customers.

Wyatt Diaz

Dog Lover, Licensed Producer

I was born and raised in Issaquah, Washington where I grew up playing soccer and enjoying all the hiking trails the area had to offer. After graduating high school I moved to Pullman, Washington where I attended Washington State University, graduating in 2020.

I have been working for Secord Insurance Agency as a customer service representative since April of 2021. I have really enjoyed talking to and getting to know all of our clients over the phone and email and finding ways that I can help them. In my free time you can find me kayaking, golfing, gardening, watching baseball, playing with my dogs, or just enjoying the sunshine. I am hoping to become an agent soon so I can assist our clients in finding the best coverage possible and develop more in depth relationships with them.

Chau Tran

First Generation College Student, Woman in STEM, CSR

I was born and raised in Vietnam. I learned Chinese as a foreign language and it sparked my interest in learning about different cultures. I moved to the US six years ago (2015) with zero knowledge of the English language and worked my way through schools and work in an English speaking country. I am attending University of Washington in Seattle getting my pre-med courses in while taking classes at a community college to be licensed as a medical assistant as well. You will find me at Suzzallo library trying to meet my assignment deadlines right after lectures before I catch the bus to Secord Insurance Agency.

Being a working class immigrant teaches me the struggles of labor work as I’ve held many part-time jobs to pay for my tuition; being the translator of the family teaches me the hardships of having a language barrier; working for Secord Insurance Agency as a Customer Service Representative teaches me empathy and patience while gaining knowledge about the field. I am eager to help those in need, especially those that struggle with the language barrier, and those that lack access to help with insurance advice.

At Secord, I have the chance to work with many insurance professionals that are passionate about the field; these people will find the best deals for their clients as we have access to more than twenty insurance companies. This very environment inspires me to be my most helpful self to customers. My goal is to provide the best customer service and to help find the access to the best advice about insurance because not everyone is off to a normal start.

Jacqueline Merritt

Filmmaker, Writer & Licensed Producer/CSR

Born and raised in Lexington, Kentucky, I’m a country girl at heart, but have found a wonderful welcoming home here in Seattle after moving here with my partner two years ago. During college, I studied filmmaking and developed a deep and abiding love for the arts, and spend a lot of my spare time using the filmmaking skills I’ve acquired making video essays about the art that speaks to me.

In my time since leaving school, I’ve discovered a deep empathy for people and the issues that affect their lives, and always strive to bring people satisfaction through the work I do, whether that be resolving issues or helping them get setup with a new policy that meets their needs. I look forward to using my time here at Secord to connect with the greater community, and to be of service to those in need.